The problematic situation I wrote about yesterday has a happy ending after all. At 8:30pm last night I was left a voicemail message from Nelson, a Customer Service Rep in a Phoenix, AZ office. Nelson was the last person I had spoken to that afternoon, and his message stated that he had been bothered... [More]

This afternoon I went online to purchase a ticket from USAirways to travel from LGA to visit my family in Pittsburgh. When I arrived at the website, I was asked if I would be willing to try their new website. When I clicked “Yes”, I was redirected to the new site (www2.usairways.com) and went throug... [More]